- For the return of a faulty or damaged item, the original and the delivery cost will be covered by CoPerfume.
- Please return all items in original condition and packaging with labels and tags within 7 days of receiving the item.
- CoPerfume will start the refund process as per our policy within 14 business days after we receive the returned items.
- For commencing warranties, please return all the delivered items within the specified days of the warranty after receiving the goods.
- All warranties will be processed by our team within 14 business days.
- All refunds will be processed within 14 business days by our team.
- Refunds will be made to the original payment method used for the order.
- In case of discounts or vouchers, all the purchased items will be refunded according to the net purchase shown on your confirmation receipt.
- Please wait for up to 14 days for your financial institutions to accept and process the refund into your account.