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Terms & Conditions

Accounts

When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service. To use our platform, you will be asked to create a customer account. The requested details include, but are not limited to, first name, last name, email address, phone number, address, along with a unique username and password. Note that the account details are strictly confidential and you are not allowed to share these with anyone else. We take no responsibility for any unauthorized use of your account in any case. CoPerfume also reserves the right to verify the customer information.

Privacy Policy

The personal information of our visitors, clients, users is of utmost importance to us. Data protection is our foremost priority and we ensure that your data stays safe with CoPerfume. We encourage you to read our complete privacy policy statement (link here) where we explain how we collect, store and use your personal information in detail.

Copyrights Policy

All the content, data, information or graphics available on our website including, but not limited to, text, files, logos, pictures, videos, audios, layout and other files are property of CoPerfume and may not be used by anyone else without permission. Any violation of our copyright policy can result in us taking legal action against you. If you wish to use any of the materials posted on our website, seek written permission from us by writing to us at support@coperfume.com.

Content

CoPerfume puts its best efforts to ensure that all the data, information, services and products showcased on our site are authentic and accurate. However, we do not guarantee or warranty that all of this content will be accurate, current or complete and we are not responsible for any mistakes or omissions. In addition, we are not responsible for third-parties, wholesalers or providers for their content and are not liable to any mistake, error or offense that they may make. We may offer products or services on ‘as is’ basis.

Consent to Communicate

To initiate the buying process, you may proceed as a guest or as a registered customer. By placing an order with us, you agree to share your personal information with us for the purpose of completing your order. We send updates to you via text messages or emails regarding latest products, offers, competitions or surveys. You reserve the right to unsubscribe from these updates at any time you desire. Additionally, your personal information may be accessible or used by third-party wholesalers, vendors or providers for the smooth delivery of products and services. We are not responsible for any mishandling of this information on part of these third-parties. However, we do try to ensure the absolute best level of protection for you. These third-parties are in a legally-binding relationship with CoPerfume, and if you face any issue, you are advised to inform us at the earliest.

Payment & Shipping

CoPerfume uses third-party payment gateways which can be used to purchase different products from our website. Before using the payment methods, you are advised to read their terms and conditions and privacy policy to avoid any inconvenience. Note that we do not take any responsibility for any fraudulent transaction or any other loss of funds while you use our Service. All payments must be paid in full prior to the initiation of the shipping process. CoPerfume reserves the right to terminate any order if the payment is not made in time or the payment method is fraudulent or outdated. We use state-of-the-art fraud detection methods that ensure that the account holder is legitimate, the financial institution reports back with the authentication and the transaction method is verifiable. If we do not receive payment within 5 business days, we reserve the right to cancel your order. We make every effort to ensure that the product is delivered in time. However, sometimes the items can face delays in delivery due to different reasons. In addition to that sometimes the courier service is not available in your location and we will have to use other methods. In such cases, CoPerfume will not be responsible for any inconvenience caused by the delay. We also ensure that the delivery items are perfectly packed and are undamaged. In the event that you receive a faulty item, we will send a replacement item after we receive the return.

Stock Availability

Your orders are subject to stock availability. We do make sure that all items are available, however in case an item is sold out we may do one of the following:
  • Inform you that all the products have been sold.
  • Put you on the waiting list of the arrival of new items.
  • Offer substitute products.

Returns & Exchange

  • For the return of a faulty or damaged item, the original and the delivery cost will be covered by CoPerfume.
  • Please return all items in original condition and packaging with labels and tags within 7 days of receiving the item.
  • CoPerfume will start the refund process as per our policy within 14 business days after we receive the returned items.

Warranty

  • For commencing warranties, please return all the delivered items within the specified days of the warranty after receiving the goods.
  • All warranties will be processed by our team within 14 business days.

Refunds

  • All refunds will be processed within 14 business days by our team.
  • Refunds will be made to the original payment method used for the order.
  • In case of discounts or vouchers, all the purchased items will be refunded according to the net purchase shown on your confirmation receipt.
  • Please wait for up to 14 days for your financial institutions to accept and process the refund into your account.

Quality Assurance

CoPerfume prides itself in going to great lengths to ensure that all the items are thoroughly inspected before leaving for delivery. They are checked by professionals and qualified staff to ensure quality.

Links to Other Websites

Our Service may contain links to third-party web sites or services that are not owned or controlled by CoPerfume. CoPerfume has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that CoPerfume shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

Termination

We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability. We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Governing Law

These Terms shall be governed and construed in accordance with the laws of United Arab Emirates, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 15 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Use of Cookies

CoPerfume uses cookies to store different non-personally identifying information including, but not limited to, IP address, browser history, preferences, the frequency of visits, time spent on the website, browsing preferences, searching patterns for improved website performance. By using our website you agree to our use of cookies. If you disable cookies, you may not have access to certain parts of the website.

Comments, Reviews and Feedback

CoPerfume is a platform which thrives on customer feedback and reviews. We provide the option of rating the products with reviews and feedback. The comments made will be publicly available and we reserve the right to remove any review. Use of vulgar language or posting obscene content will not be tolerated. It can result in temporary or permanent suspension if we deem fit. We take no responsibility for any misuse of personal information shared in the public reviews and feedback.

Contact Us

If you have any questions, suggestions or complaints about these Terms, please contact us at support@coperfume.com.

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